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Implemented tenant drift alerts

 

Created new standardized baseline

 

Improved operational stability

 

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Challenges

  • Finding a holistic, Microsoft-focused approach to cybersecurity in response to customers' increased reliance on Microsoft Secure Score.
  • Centralizing Microsoft 365 configurations and delivering managed Microsoft security at scale. 

Solutions

  • Gained a centralized source of truth for Microsoft Management through inforcer.
  • Used Secure Score as a performance indicator to leverage the full capabilities of Microsoft 365 Business Premium.
  • Tracked and improved customer Secure Scores using inforcer's Partner Center Companion dashboard.
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Customer

Utilize

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Location

Offices in UK

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inforcer Features Used
  • Standardized Baselines
  • Tenant Alignment
  • Policy Deployment
  • CIS Assessments
  • Drift Monitoring

The challenge: scaling baseline policy deployment to a growing number of customers

Before using inforcer, Utilize was building their baseline for each customer from scratch and deploying policies manually, which was extremely time consuming for their engineers. Utilize were pushing their baseline policies to more than 80 customers, and it would take a few days per customer for them to deliver projects. 

This way of working was not scalable. They needed a faster, repeatable way to align customers to their standard and reduce human error while providing the visibility and reporting capabilities they needed to scale their service. 

 

 

The solution: creating a standardized baseline with over 90 ideal policies and settings

Utilize chose to onboard their premium customer base into inforcer so they could assess their full landscape, identify customers who did not meet their standards, and begin uplift projects as quickly as possible.

Tenant Alignment allowed Utilize to create a baseline containing more than 90 of their ideal policies and settings. They could then push these across multiple customers at the same time. Now, Utilize are delivering multiple projects at a time across their customer base with only one engineer.

Utilize has set up alerts in inforcer so they know when a tenant has deviated from baseline standards. They can then review and remediate or accept approved changes. The reporting function has allowed them to monitor customer environments consistently, maintain a strong understanding of their configuration and security posture, and enforce good hygiene across accounts.

 

The results: hundreds of hours saved through aligning tenants with inforcer

One of the biggest benefits for Utilize has been improved operational scalability. inforcer has saved hundreds of hours of time for Utilize’s project engineers as they can quickly and accurately deploy policies and settings and easily identify and rectify baseline creep.

Their security team has also saved a significant amount of time as alerts quickly highlight missing configurations, such as not having multi-factor authentication on admin accounts. They can now easily target those accounts and make them compliant.

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About Utilize

Utilize is an award-winning technology company with over 25 years of industry experience, supporting hundreds of businesses across London and the South East. They are Microsoft Solutions Partners with designations in Modern Work, Security, and Infrastructure. 

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About inforcer

We help MSPs turn Microsoft 365 policy management into a scalable security service.

Microsoft is always updating its security controls, policies, and features. Just because a tenant was configured correctly last month doesn’t mean it's secure today.

We make it easy to catch and correct potential drift across all of your clients before it becomes a security or compliance liability.

Explore more inforcer success stories

  • Explore how Bluebyte standardized policy management processes and automated alerting and tenant backups.

  • Explore how Techcare streamlined policy management and expanded Microsoft 365 management capabilities

  • Explore how KNNS accelerated tenant deployments and enhanced visibility with inforcer

Live demo with Co-founder,
Will Connor

Want to see inforcer in action? Join a live platform demo with inforcer Co-founder and Chief Community Officer, Will Connor to explore how inforcer could help you streamline and standardize Microsoft 365 management.

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