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Deployed new standardized baseline

Implemented AI-assisted policy analysis

Enhanced customer experience

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Challenges

  • Managing and deploying changes across tenants in various stages of security alignment.  
  • Aligning policy management, configuring baselines, and proactively change tracking across Microsoft 365 tenants 

Solution

  • Aligned multiple tenants to a central baseline and tracked deviations using inforcer, ensuring that customers were aligned to higher security standards with minimal effort.
  • Established a new security baseline on the platform’s trusted policy set, aligned with relevant security standards and accreditations.  
  • Consulted with inforcer’s subject matter experts to assist with policy development and implementation  
  • Gained comprehensive documentation and AI-assisted policy analysis through inforcer.   
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Customer

Techcare

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Location

UK

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inforcer Features Used
  • Standardized Baselines
  • Tenant Alignment
  • Policy Deployment
  • Tenant Assessments

We were a very early adopter of the inforcer platform. Unlike other platforms that try to be everything to everyone, inforcer stood out as a pure specialist. Their focus on doing one thing exceptionally well, policy alignment and tenant security, was exactly what we needed.

Daniel Gough
Daniel Gough

Systems Engineer – Managed Services

Techcare

The challenge: consolidating security alignment across tenants 

Before using inforcer, Techcare’s tenants were in various stages of security alignment, with some aligned to Microsoft security defaults and others adhering to a custom-built Techcare baseline built using Powershell. Managing and deploying changes was challenging, and achieving consistency across a broader client base proved difficult.

Techcare wanted a solution that would help them with policy management, configurating baselines, and proactive change tracking across their customers' Microsoft 365 tenants.

The solution: a centralized baseline to align customers to high security standards 

inforcer enables Techcare to efficiently align multiple tenants to a central baseline and track deviations. This ensures that their customers are aligned to higher security standards with minimal effort. 

Since using inforcer, Techcare has established a new security baseline based on the platform’s trusted policy sets which are aligned with relevant security standards and accreditations, such as Cyber Essentials. Subject matter experts from inforcer consulted with the Techcare team to assist with policy development and implementation and then reviewed the security baseline they created.  

The inforcer platform also provides comprehensive documentation and AI-assisted policy analysis, which supports the Techcare team’s understanding of complex policies. 

Our experience with inforcer has been above and beyond from day one. The team is rich with in-depth knowledge on Microsoft 365 and make themselves extremely approachable and quick to respond. inforcer has proved they are focused on being responsive to community feedback and developing their product with the customer in mind as we build out new exciting features that can expand our service offerings.

Daniel Gough
Daniel Gough

Systems Engineer – Managed Services

Techcare

 

The results: enhanced and efficient security with standardized policy management 

Techcare now track policy drift across all their tenants to help maintain consistency, with alerts going directly into their helpdesk. They can immediately pick up and address any element of policy drift, ensuring a complete understanding of the state of their tenant environments. Unwanted changes can be easily rolled back or deleted, and they can accept known changes to their baseline as deviations according to the specific use case.

Implementing a standardized baseline has made Techcare’s support experience far more straightforward, as they have the same set of restrictions and security policies across the board. The wider team are more confident in their understanding of policies within customer environments and the impact they can have, resulting in far shorter support calls.

Techcare is also taking advantage of additional features in Microsoft 365 through inforcer, such as enterprise app request and self-service password resets. This helps drive automation and improves customer experience.

From a security standpoint, Techcare are moving towards more secure methods of accessing and administrating tenants, with most of their policy work now being delivered directly through inforcer.

They are now implementing inforcer across the broader business, extending beyond the Managed Services and Professional Services teams. The Sales team is using inforcer to conduct audits of prospective clients, and tenant audits are being offered to demonstrate potential benefits for clients' security frameworks without requiring detailed knowledge of backend tenant configuration.

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About Techcare

Techcare is a cyber-first Managed IT Service Provider in Staffordshire and has been named one of the UK's top 50 MSPs. 

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About inforcer

We help MSPs turn Microsoft 365 policy management into a scalable security service.

Microsoft is always updating its security controls, policies, and features. Just because a tenant was configured correctly last month doesn’t mean it's secure today.

We make it easy to catch and correct potential drift across all of your clients before it becomes a security or compliance liability.

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Scope & Limitation Statement

inforcer enables Techcare to standardize policy management for multiple tenants, align them to standards including Cyber Essentials, identify and route policy drift to their helpdesk, and access expert consultation on policy design. This page publishes no percentages, timeframes or currency figures; results are described qualitatively as shorter support calls and more consistent policy alignment.

Explore more inforcer success stories

  • Explore how Infinity Group standardizes tenant deployment, configures at scale, and streamlines quality control.

    Read success story Infinity Group

  • Explore how Utilize saved hundreds of hours on policy and configuration deployment.

    Read success story Utilize

  • Explore how Dutch MSP group, Techone, centralize tenant management and standardize baselines across MSPs.

    Read success story Techone

Frequently Asked Questions

What does inforcer do for an MSP the size of Techcare?

inforcer gave Techcare, a top-50 UK MSP, one central baseline to align tenants that were previously split between Microsoft's default security settings and a custom PowerShell-built baseline. inforcer's subject matter experts consulted directly with Techcare on policy development, and the platform now tracks deviations across every tenant from a single view.


How long until we see results with inforcer?


inforcer allows MSPs to streamline multi-tenant management from the moment onboarding is complete. Techcare quickly established a new security baseline aligned with their chosen standards and streamlined their policy management work through inforcer as adoption expanded.


What results did Techcare get from inforcer?


Using inforcer allowed Techcare to track and manage policy drift across all tenants, with alerts sent directly into Techcare's helpdesk. They also reduced the average length of their support calls and expanded their use of Microsoft 365 features like enterprise app requests and self-service password resets.


Does inforcer work with our PSA?


inforcer integrates with Autotask, ConnectWise and Halo PSA, and can auto-generate tickets from drift and compliance alerts. Techcare used inforcer to send drift alerts directly to their helpdesk. If you have questions about inforcer's compatibility with a specific PSA solution, contact our team directly.


How does inforcer handle tenants at different security maturity levels?


Before inforcer, Techcare's tenants sat at different alignment stages: some on Microsoft defaults, others on a custom PowerShell baseline. inforcer let Techcare align all of them to one central, trusted baseline aligned to standards such as Cyber Essentials, and track deviations so unwanted changes can be rolled back or accepted as known exceptions.


What Microsoft services does inforcer cover for Techcare?


Techcare uses inforcer to manage Microsoft 365 across their tenant estate. inforcer includes management capabilities for the entire Microsoft 365 suite, including Intune, Entra ID, Microsoft Defender, Purview, Teams, Exchange Online, SharePoint and OneDrive.

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