Techcare streamlines policy management and expands Microsoft 365 management capabilities

Before using inforcer, Techcare’s tenants were in various stages of security alignment, with some aligned to Microsoft security defaults and others adhering to a custom-built Techcare baseline built using Powershell. Managing and deploying changes was challenging, and achieving consistency across a broader client base proved difficult.

Techcare wanted a solution that would help them with policy management, configurating baselines, and proactive change tracking across their customers' Microsoft 365 tenants.

Techcare now track policy drift across all their tenants to help maintain consistency, with alerts going directly into their helpdesk. They can immediately pick up and address any element of policy drift, ensuring a complete understanding of the state of their tenant environments. Unwanted changes can be easily rolled back or deleted, and they can accept known changes to their baseline as deviations according to the specific use case.

Implementing a standardized baseline has made Techcare’s support experience far more straightforward, as they have the same set of restrictions and security policies across the board. The wider team are more confident in their understanding of policies within customer environments and the impact they can have, resulting in far shorter support calls.

Techcare is also taking advantage of additional features in Microsoft 365 through inforcer, such as enterprise app request and self-service password resets. This helps drive automation and improves customer experience.

From a security standpoint, Techcare are moving towards more secure methods of accessing and administrating tenants, with most of their policy work now being delivered directly through inforcer.

They are now implementing inforcer across the broader business, extending beyond the Managed Services and Professional Services teams. The Sales team is using inforcer to conduct audits of prospective clients, and tenant audits are being offered to demonstrate potential benefits for clients' security frameworks without requiring detailed knowledge of backend tenant configuration.