inforcer streamlines policy alignment and expands Microsoft 365 management capabilities for Techcare 

Before using inforcer, Techcare’s tenants were in various stages of security alignment, with some aligned to Microsoft security defaults and others adhering to a custom-built Techcare baseline built using Powershell. Managing and deploying changes was challenging, and achieving consistency across a broader client base proved difficult. 

Techcare wanted a solution that would help them with policy management, configurating baselines, and proactive change tracking across their customers' Microsoft 365 tenants. 

inforcer enables Techcare to efficiently align multiple tenants to a central baseline and track deviations. This ensures that their customers are aligned to higher security standards with minimal effort. 

Since using inforcer, Techcare has established a new security baseline based on the platform’s trusted policy sets which are aligned with relevant security standards and accreditations, such as Cyber Essentials. Subject matter experts from inforcer consulted with the Techcare team to assist with policy development and implementation and then reviewed the security baseline they created.  

The inforcer platform also provides comprehensive documentation and AI-assisted policy analysis, which supports the Techcare team’s understanding of complex policies. 

Techcare now track policy drift across all their tenants to help maintain consistency, with alerts going directly into their helpdesk. They can now immediately pick up and address any element of policy drift to ensure that they always have a complete understanding of the state of their tenant environments. Unwanted changes can be easily rolled back or deleted, and they can accept known changes to their baseline as deviations with documentation provided on the specific use case.   

Implementing a standardized baseline has made Techcare’s support experience far more straightforward, as they have the same set of restrictions and security policies across the board. The wider team are more confident in their understanding of policies within customer environments and the impact they can have, resulting in far shorter support calls.  

Techcare is also taking advantage of additional features in Microsoft 365 through inforcer, such as enterprise app request and soon to be self-service password resets. This helps drive automation and enhance customer experience for their clients. 

From a security standpoint, Techcare are increasingly moving towards more secure methods of accessing and administrating tenants. Most of their policy work is now delivered directly through inforcer, rather than through older less secure access methods. 

They are now implementing inforcer across the broader business, extending beyond the Managed Services and Professional Services teams. The Sales team is using inforcer to conduct audits of prospective clients, and tenant audits are being offered to demonstrate potential benefits for clients' security frameworks without requiring detailed knowledge of backend tenant configuration. 

As they have saved so much time with inforcer, they are now branching out into other exciting conversations around Microsoft 365 management, specifically around AI how they can help their customers achieve their goals by leveraging the latest technology available to them.