Why MSPs need Copilot Manager
to productize AI services
No visibility into AI usage
Without a unified view, you can't tell which customers are actually getting value from their Copilot licences or which are quietly creating Shadow AI risk in the background, making it hard to prevent and control threats.
ROI conversations rely on guesswork
QBRs and renewal discussions fall flat when you can't clearly demonstrate the value of Copilot through adoption data. Customers question the ROI of Copilot investments, and dormant licences go unnoticed.
Shadow AI risk goes undetected
Employees are pasting sensitive data into unsanctioned AI tools every day. Without visibility, MSPs can't spot the highest-risk customers, users, or trends before a breach happens.
Measure, monitor, manage
Understand AI usage splits within customer environments to inform QBRs,
identify upsell possibilities, and highlight return on investment.
Showcase Copilot ROI
Gain visibility into Copilot adoption and usage trends across your customers’ organizations. Use the AI adoption score to understand whether employees with licensing are actually using Copilot and see the depth of their usage. Easily spotlight power users, identify opportunities for further licensing provisions, and highlight return on investment to customers.
Highlight the risks of Shadow AI
Inform reports and QBRs with crucial Shadow AI trends, such as how the use of shadow apps is changing over time. Easily identify the individual users and departments at most risk of Shadow AI breaches by exploring per-user insights such as the number of Shadow AI sessions, top used apps, and how much data has been transferred.
Gain awareness into shadow app use
Not all AI apps are created equal. Monitor the greatest risks to your customers and help them oversee and limit harmful employee behaviour. See how many shadow apps have been detected in a customer environment, assess those individual users are frequenting, and easily identify the greatest risks with a clear risk score per app.
Upsell compliance projects
Get insight into your customer base’s Shadow AI usage across multiple tenants, with key information about active Shadow AI users, top apps, and the highest risks detected within an environment. Boost revenue by upselling compliance and security projects to customers who are using the most Shadow AI and need to mitigate the greatest risks.
Welcome to your Copilot Manager dashboard
Comprehensive AI visibility across every customer tenant, in one place.
Multi-tenant visibility of AI usage
See Copilot adoption and Shadow AI activity for your entire customer base from a single pane of glass. No more tenant-by-tenant logins to piece the picture together.
AI adoption scores at a glance
Instantly see whether the customers paying for Copilot licences are actually using them, how deeply, and where licences are sitting unutilized.
Shadow AI Insights
Identify the riskiest apps, users, and departments in seconds. Each shadow app gets a clear risk score so you know exactly where to focus customer conversations.
Built for QBRs and upsell
Pull tenant-level adoption and risk data straight into customer reviews, compliance pitches, and licensing recommendations, turning insights into recurring revenue and a scalable service.
Live demo with Co-founder,
Will Connor
Want to see inforcer in action? Join a live platform demo with inforcer Co-founder and Chief Community Officer, Will Connor to explore how inforcer could help you streamline and standardize Microsoft 365 management.
Hear from a peer
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“inforcer’s Copilot Manager gives us exactly the level of visibility we’ve been missing around how Copilot is really being used across our clients’ Microsoft 365 environments. The combination of clear Copilot adoption insights alongside Shadow AI usage is incredibly powerful – it allows us to balance value creation with real-world risk awareness. This data directly complements our existing managed security and productivity services, and it strengthens the services we’re actively building around Copilot readiness, safe adoption, and ongoing optimization. Having trusted, tenant-level insight means we can move beyond assumptions and provide customers with informed, actionable guidance on where to invest, where to control risk, and how to maximise return from Copilot.”
Darron Millar, Solution Director, BCN Group
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"These Copilot adoption and Shadow AI usage reports can support an entire Shadow AI/Copilot Readiness/Purview campaign. It's a great conversation starter - suitably scary!"
Tom Lovell, CEO, Infinity Group
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“The biggest thing with the Copilot Readiness Assessment has been around making the customer realize that they actually need to do things properly before they just wade in and use AI. It's very easy to buy a Copilot license and chuck it there, but you don't know what data it's got access to. With the governance that we have now with inforcer, we know that our tenants are a hundred percent in compliance with our baseline.”
Tom Skykes
Director, Stiperstone.svg)
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“The Copilot Readiness Assessment gives us a clear, data-driven view of our customers’ Microsoft 365 maturity across key areas, with a strong focus on security and compliance as foundational elements. In particular, the data governance aspects are extremely important for us during Copilot readiness workshops.
The assessment helps us surface these topics in a very concrete way and clearly show where data quality, permissions, and governance need to be addressed before Copilot can be used safely and effectively.”Jean-Luc Rosenfeld,
Senior IT Consultant, IT Sure
Three simple steps to managing Copilot and Shadow AI with inforcer
Connect your tenants
Link your customers’ Microsoft 365 environments to inforcer. The setup process is quick and guided, with no complex configuration required.
Surface Copilot adoption and Shadow AI insights
inforcer automatically generates AI adoption scores, Shadow AI usage trends, top apps, and per-user risk insights across every connected tenant, ready for you to interpret and action.
Turn data into recurring revenue
Use the insights to drive QBRs, upsell additional Copilot licences to high-adoption customers, and pitch compliance, governance, and Purview projects to the customers carrying the most Shadow AI risk.
