Manage Copilot, measure adoption, and assess shadow AI usage

Monitor Shadow AI usage trends across customer environments and gain in-depth visibility into Copilot adoption and usage to help customers navigate the AI landscape knowledgably and securely.

Measure, monitor, manage

Understand AI usage splits within customer environments to inform QBRs, identify upsell possibilities, and highlight return on investment.

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Showcase Copilot ROI

Gain visibility into Copilot adoption and usage trends across your customers’ organizations. Use the AI adoption score to understand whether employees with licensing are actually using Copilot and see the depth of their usage. Easily spotlight power users, identify opportunities for further licensing provisions, and highlight return on investment to customers.

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Highlight the risks of Shadow AI

Inform reports and QBRs with crucial Shadow AI trends, such as how the use of shadow apps is changing over time. Easily identify the individual users and departments at most risk of Shadow AI breaches by exploring per-user insights such as the number of Shadow AI sessions, top used apps, and how much data has been transferred.

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Gain awareness into shadow app use

Not all AI apps are created equal. Monitor the greatest risks to your customers and help them oversee and limit harmful employee behaviour. See how many shadow apps have been detected in a customer environment, assess those individual users are frequenting, and easily identify the greatest risks with a clear risk score per app.  

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Upsell compliance projects

Get insight into your customer base’s Shadow AI usage across multiple tenants, with key information about active Shadow AI users, top apps, and the highest risks detected within an environment. Boost revenue by upselling compliance and security projects to customers who are using the most Shadow AI and need to mitigate the greatest risks.

How does it work?

How does it work?

 

Hear from a peer

  • “inforcer’s Copilot Manager gives us exactly the level of visibility we’ve been missing around how Copilot is really being used across our clients’ Microsoft 365 environments. The combination of clear Copilot adoption insights alongside Shadow AI usage is incredibly powerful – it allows us to balance value creation with real-world risk awareness. This data directly complements our existing managed security and productivity services, and it strengthens the services we’re actively building around Copilot readiness, safe adoption, and ongoing optimization. Having trusted, tenant-level insight means we can move beyond assumptions and provide customers with informed, actionable guidance on where to invest, where to control risk, and how to maximise return from Copilot.”

    Darron Millar, Solution Director, BCN Group

    BCN Group
  • "These Copilot adoption and Shadow AI usage reports can support an entire Shadow AI/Copilot Readiness/Purview campaign. It's a great conversation starter - suitably scary!"

    Tom Lovell, CEO, Infinity Group

    Infinity Group
  • “The biggest thing with the Copilot Readiness Assessment has been around making the customer realize that they actually need to do things properly before they just wade in and use AI.  It's very easy to buy a Copilot license and chuck it there, but you don't know what data it's got access to.  With the governance that we have now with inforcer, we know that our tenants are a hundred percent in compliance with our baseline.”

    Tom Skykes
    Director, Stiperstone

    Stiperstone
  • “The Copilot Readiness Assessment gives us a clear, data-driven view of our customers’ Microsoft 365 maturity across key areas, with a strong focus on security and compliance as foundational elements. In particular, the data governance aspects are extremely important for us during Copilot readiness workshops.
    The assessment helps us surface these topics in a very concrete way and clearly show where data quality, permissions, and governance need to be addressed before Copilot can be used safely and effectively.”  

    Jean-Luc Rosenfeld,
    Senior IT Consultant, IT Sure

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Resources

Want to know more? Explore our additional Copilot management resources. 

FAQs about Copilot Manager

What is inforcer's Copilot Manager?

Copilot Manager is a tool that gives MSPs visibility into how Microsoft 365 Copilot is actually being used across your customer base, alongside insight into Shadow AI usage trends. It helps MSPs measure Copilot adoption, surface Shadow AI risk, and turn both into recurring service conversations. 

Who should use Copilot Manager?

Copilot Manager is a multi-tenant tool built for MSPs. It can be used by both your sales teams (for QBRs, upsell, and pre-sales conversations around AI services) and your technical teams (for adoption visibility and AI risk insight). If you're trying to productize Copilot or deliver a managed AI service at scale, this is the tooling layer that will support.

How does Copilot Manager help prove Copilot ROI to customers?

Copilot Manager provides a clear AI adoption score per tenant so you can see whether the employees who have a Copilot licence are actually using it, and how deeply. You can spotlight power users, flag dormant licenses, reassign licenses where they will actually bring value, and bring data-driven adoption stories into your customer reviews, instead of relying on assumptions.

What does Copilot Manager show me about Shadow AI use?

You get visibility into how Shadow AI usage is changing over time within each customer environment, the individual users and departments most at risk, the apps they're using most, the volume of data being transferred, and a clear risk score per app so you can quickly identify the highest-risk tools. This data is designed to support customer reviews and compliance conversations, not block productivity. 

Does Copilot Manager work across all my customer tenants in one view?

Yes, Copilot Manager is a multi-tenant tool. You can monitor Copilot adoption and Shadow AI usage across your customer base from a single pane of glass, making it straightforward to identify which tenants are best positioned for upsell (e.g. additional Copilot licences) and which need a compliance or data governance project first. You can also take a more granular look at individual tenants to assess risk and identify opportunity per customer.

How does Copilot Manager work alongside the Copilot Readiness Assessment?

The two features are complementary. inforcer's Copilot Readiness Assessment helps you support customers at the start of their AI journey by evaluating Microsoft 365 maturity, surfacing data governance gaps, and identifying top candidates for adoption before rollout begins. Copilot Manager picks up after that, giving you ongoing visibility into how Copilot and AI are actually being used by your customers so you can manage adoption and risk as a continuous service. Both features work together to support the creation of a repeatable and scalable Managed AI service.

How can MSPs use Copilot Manager to create recurring revenue?

Copilot Manager is designed to support a productized Managed AI offering. The adoption data helps to inform upsell conversations around additional Copilot licensing, training, and enablement; the Shadow AI insights open the door to compliance, data governance, and Purview-led security projects with the customers who need them most. Both feed naturally into ongoing managed AI services rather than one-off licence sales.

You could even create a Shadow AI service, centred around identifying dangerous Shadow AI use, educating customers on secure AI use, securing the Microsoft 365 tenant and ensuring data governance to limit threats, and encouraging customers to encourage customers to use secure AI by showcasing Copilot ROI.

 

Live demo with Co-founder,
Will Connor

Want to see inforcer in action? Join a live platform demo with inforcer Co-founder and Chief Community Officer, Will Connor to explore how inforcer could help you streamline and standardize Microsoft 365 management.

Meet Inforcer