How MISA partner, Abtis, was able to keep up with Microsoft security changes at scale  

Before using inforcer, Abtis was challenged by the complexity of managing Microsoft 365 security and configuration policies consistently across a growing number of customer tenants. It was difficult to maintain standardization as they had limited visibility into deviations or misconfigurations at scale.

Security is a core part of Abtis’ service portfolio. They needed a partner who shared this security-first mindset, which is why they turned to inforcer, a fellow MISA partner.

inforcer allows Abtis to deploy and manage Microsoft 365 policies across many customer tenants from a single, centralized platform. Policies can be rolled out, updated, and enforced automatically, enabling them to scale securely without increasing operational overhead.

Since using inforcer, Abtis has gained a clear overview of Microsoft 365 configurations across all their managed tenants. The ability to define standardized baselines and automatically apply them significantly reduced manual work and improved consistency.

As Abtis onboard new customers or expand existing environments, they can apply best-practice policies and standards quickly and consistently without adding complexity.

inforcer provides clear visibility into configuration drift by highlighting deviations from defined policies. This allows Abtis to quickly identify gaps, assess risks, and take corrective action before misconfigurations become a security or compliance issue.

Crucially, inforcer can create Incidents in Abtis’ iTSM platform, ServiceNow, when policy drift occurs so that the Operations team can efficiently rectify drifts. The configuration for the webhook ServiceNow connection is extremely flexible and well documented, meaning it took minimal effort for Abtis to get it up and running.

inforcer helps Abtis ensure that security‑relevant configurations are consistently applied and monitored across all their customers. This reduces risk, supports best‑practice security standards, and strengthens their overall security posture as an MSP and MISA partner.  

inforcer helps Abtis to stay more closely aligned to Microsoft standards, recommendations, and developments, and to implement them efficiently across customer environments. 

They have seen a significant reduction in manual configuration effort, faster onboarding of new customers, and improved consistency across environments. This results in higher service quality and more predictable operational costs.