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Eliminated risk of manual error

1 week


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1 day

Policy deployment

Automated tenant configuration

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Challenges

  • Managing multiple Microsoft 365 tenants for a diverse customer base using manual processes over multiple hours of repetitive work.  
  • Maintaining consistency across environments and avoiding errors.  

Solutions

  • Automated policy deployment and tenant configuration with inforcer.  
  • Applied security baselines across all tenants, eliminating the risk of manual errors.  
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Customer

National IT Solutions

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Location

Offices in Australia

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inforcer Features Used
  • Standardized Baselines
  • Tenant Alignment
  • Policy Deployment
  • Drift Monitoring

The challenge: scaling the management of multiple Microsoft 365 tenants 

National IT Solutions manages multiple Microsoft 365 tenants for a diverse customer base. Before using inforcer, their team relied on manual processes to configure security policies and onboard new clients. This approach was slow, error-prone, and made it difficult to maintain consistency across environments. Each new customer required hours of repetitive work, and scaling operations without sacrificing quality was becoming increasingly challenging. 

The solution: automated policy deployment and tenant configuration  

inforcer transformed what used to be a painstaking process into something fast and repeatable by automating policy deployment and tenant configuration. Instead of logging into Entra and creating policies one by one, the team could onboard customers in a fraction of the time. inforcer also gave them greater control, locking down risky admin accounts and preventing sweeping changes by unauthorised technicians.

Since the initial uplift, we’ve established a solid baseline for the tenants. Now it’s about identifying the gaps, presenting the value, and building a clear roadmap. It’s incredibly helpful and makes it so easy to demonstrate why subscribing is worth it.

Stephen Bird 

Systems Engineer

National IT Solutions

 

The results: faster customer onboarding, easy upselling, and demonstrable value.  

Since implementing inforcer, National IT Solutions has completely changed how they manage Microsoft 365 environments. Onboarding new customers is now faster and far more consistent, with security baselines applied across all tenants without the risk of manual errors. What used to take a week now takes just a single day. Governance has improved significantly, as technicians can no longer make sweeping changes without approval, reducing risk and strengthening control. From a sales perspective, inforcer has made it easier to demonstrate value and upsell security packages, thanks to clear baselines and reporting that customers can understand. 

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About National IT Solutions

National IT Solutions is a leading managed IT services provider based in Melbourne, delivering comprehensive technology solutions to small and medium-sized businesses. With over 20 years of experience, they transform IT environments into strategic assets through proactive management, security, and innovation, helping businesses optimise operations for long-term growth.

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About inforcer

We help MSPs turn Microsoft 365 policy management into a scalable security service.

Microsoft is always updating its security controls, policies, and features. Just because a tenant was configured correctly last month doesn’t mean it's secure today.

We make it easy to catch and correct potential drift across all of your clients before it becomes a security or compliance liability.

Explore more inforcer success stories

  • Explore how Sharp EIT decreased policy deployment times by 98% and improved customer Secure Scores to a minimum of 80%.

  • Explore how efex reduced operational risk and increased consistency and speed. 

  • Explore how Alpha IT Solutions eliminated manual configuration and created standardized baselines.

Live demo with Co-founder,
Will Connor

Want to see inforcer in action? Join a live platform demo with inforcer Co-founder and Chief Community Officer, Will Connor to explore how inforcer could help you streamline and standardize Microsoft 365 management.

Meet Inforcer