The evolution of MSPs and IT management
For decades, MSPs have focused on endpoint management—hardware, operating systems, patching, and reactive support. This model worked well when businesses relied heavily on on-premise infrastructure. But today, the SMB tech stack has evolved. Users now work from anywhere, SaaS applications dominate, and Microsoft holds a monopoly on identity management. This transformation demands a shift in how MSPs operate.
Modern MSPs are no longer just maintaining IT infrastructure; they are enabling customer success. Instead of selling maintenance, they are selling user productivity, risk reduction, and compliance—all built on a foundation of Microsoft 365. Security is evolving towards a Zero Trust and user-centric approach, ensuring that access is continuously verified and threats are mitigated proactively.
The Microsoft 365 challenge for MSPs
Microsoft 365 is an incredibly powerful platform that controls devices, apps, and users through tools like Entra ID, Intune, and Defender. However, while M365 offers immense capabilities, it presents significant challenges for MSPs:
- No native multi-tenant management. MSPs must manage customers one at a time.
- Tenants come in an insecure state. They are configured to be the most usable and sellable "out of the box".
- Standardization is near impossible to accomplish. New features are added regularly by Microsoft and customer exceptions need to be made.
This is where inforcer comes in.
Why inforcer? Why now?
inforcer exists to solve these exact pain points. It provides MSPs with the tools they need to deploy, configure and standardize all their customers environments.
- inforcer results in significant time savings: work that took days before can now be done in minutes.
- inforcer helps with risk reduction by monitoring to ensure your customers are not "drifting" away from your best practices.
- inforcer can also unlock additional revenue streams by helping MSPs deliver services like tenant hardening and Secure Score as a service.
My decision to join inforcer isn’t about replacing RMM—it’s about complementing it. RMM tools still play a vital role in endpoint management, scripting, and remediation. But M365 has fundamentally changed how IT services are delivered, and MSPs need a solution that bridges the gap between Microsoft’s capabilities and what’s required to run a scalable, secure, and profitable business.
A personal growth opportunity
Beyond the market opportunity, I was also drawn to inforcer for the challenge. Growing a company and product into an industry leader is something I’m passionate about. I thrive on innovation, building teams, and creating products that genuinely help MSPs succeed. inforcer is that next great opportunity—a chance to shape the future of MSP management at a pivotal moment in the industry.
Let’s talk
If you’re an MSP navigating the challenges of M365 management, let’s connect. I’d love to hear your thoughts on where the industry is heading and how we can build solutions that help you succeed.
This is just the beginning.
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