How Entech turned Microsoft 365 hardening projects into a recurring managed service

Before inforcer, Entech spent a significant amount time on Microsoft 365 security hardening projects for individual customers. Limited visibility across tenants made it difficult to assess configurations, identify security gaps, and maintain consistent standards at scale. Engineers often had to move between multiple Microsoft portals to review settings, implement changes, and monitor for configuration drift.

While the approach improved customer security, it wasn’t scalable. Entech wanted to move beyond one-off hardening engagements and build a repeatable managed Microsoft 365 security offering that aligned with the MSP recurring revenue model. To do that, they needed a way to standardize security, manage tenants more efficiently, and deliver ongoing value across their customer base.

With inforcer, Entech centralized its Microsoft 365 management and established a standardized security baseline that can be applied consistently across customer tenants. Instead of managing each environment individually, the team has visibility across their customer base and can more easily identify security gaps, monitor configuration drift, and maintain security standards.

Keeping pace with Microsoft’s constant stream of updates had previously been a manual and time-consuming process. Now, when Microsoft introduces changes, Entech can quickly update its baseline and rollout changes across its customers without logging into each tenant. This has significantly improved operational efficiency while keeping customers aligned to security best practices.

Entech also uses inforcer Assessments to proactively identify security gaps and harden customer environments. Customer-facing reports provide a clear way to demonstrate value, support security conversations, and justify recommended improvements. By turning technical findings into actionable business discussions, Entech has strengthened customer relationships while creating new opportunities to expand its managed security services.

With inforcer, Entech transformed Microsoft 365 security hardening from a series of one-off projects into a scalable managed service. Their offering now includes tenant hardening, policy management, and ongoing optimization of the wider Microsoft 365 environment, all delivered through a recurring service model.

Rather than selling technical features, Entech focuses on the business outcomes they deliver for customers, including reduced security risk, improved operational resilience, and a more secure Microsoft 365 environment. This allows them to have more strategic conversations centered on customer outcomes rather than individual products or projects.

The shift to a managed service model has also eliminated the need to repeatedly sell standalone hardening projects whenever Microsoft introduces changes or new security requirements. Instead, Entech can continuously deliver improvements as part of an ongoing service, creating a better customer experience.

By moving from project-based engagements to recurring services, Entech has created a more predictable and scalable business model that benefits both their customers and their own long-term growth.