What Microsoft's Copilot Specialization announcement means for MSPs

Microsoft recently announced a Copilot Specialization, allowing Partners to demonstrate their experience and capabilities with Copilot, including Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and agents.

Why achieve a Microsoft Copilot Specialization?

Microsoft states that Partners with this specialization will be able to better help their customers:

• Explore AI Advisory Services for Microsoft Copilot 
• Adopt Copilot
• Deliver data security and deployment
• Enable extensibility with agentic focus

How can you achieve a Microsoft Copilot Specialization?

Before you can achieve the Copilot Specialization, you must have first attained at least one Solutions Partner designation in Business Applications, Modern Work, or Security. You then need to achieve the following performance metrics, skilling requirements, and customer reference criteria:

• 1,000 monthly active users (MAU) growth of M365 Copilot in the trailing 12 months (TTM)  (Claiming partner of record (CPOR), Cloud Solution Provider (CSP) Tier 1, CSP Tier 2)  
• 5 net customer growth for Copilot in TTM (CPOR, CSP Tier 1, CSP Tier 2) 
• 5 people with MS-102: Microsoft 365 Certified: Enterprise Administrator Expert  
• 5 people with, cumulatively: 
  SC-401: Implement information protection in Microsoft 365  
  OR   
  APL-4002: Prepare security and compliance to support Copilot   
• 5 people with APL-7008: Create custom agents with Microsoft Copilot Studio 
• Provide three customer references, which must include at least one example of transforming business processes with agent implementation.  

The broader impact of Microsoft's Copilot Specialization announcement

Microsoft’s recent Copilot Specialization announcement is a significant milestone towards deploying M365 Copilot, and building custom agents, being recognised as its own - distinct - skillset (which it surely is). And it's not just a badge of honor. It’s a reminder to the wider market about some key considerations when deploying any AI.

Yes, building M365 Copilot agents is exciting! But it's vital not to forget that much of the work lies in preparing the environment they operate in, before deployment. The above specialization’s focus on security, compliance, and data governance makes that crystal clear.

These should not be considered checkboxes, but strategic enablers. Without them, AI initiatives risk becoming isolated experiments rather than integrated, trusted capabilities that scale.
To be effective, agentic AI needs:

• Well-governed data with sensible permissions that ensures valuable data is accessible, but not overshared.
• Control measures that enforce compliance standards and protect sensitive information...without slowing down innovation. For example, implementing Microsoft Purview.
• A plan to manage and monitor Copilot agents in the context of the above throughout their lifecycle.
  

So, what does this mean for MSPs?

If you’re serious about M365 Copilot, make sure you prioritise security posture, technical readiness, and data governance assessments for customers. Of course, alongside discussing use-cases and return on investment. By doing so, you ensure that your AI initiatives are not just compliant and secure, but also scalable and effective in delivering value to your customers.

Want to find out more? Reach out to us today to discover how we can support your Copilot readiness initiatives.