How Summit Technology enhances compliance and improves customer service with inforcer

Prior to inforcer, Summit Technology was using an alternative tenant management solution to deploy its tenants and policies. As the company upscaled and compliance demands grew, their current system lacked the consistency and compliance they needed to manage their Microsoft 365 tenant configurations.  

With their previous solution, policy deployment would often take days, and there were still scripting and manual processes involved. It was also too complex for their requirements, having been designed more for enterprises than MSPs. 

In inforcer, Summit Technology found a solution designed specifically for MSPs, defined by its automation, compliance enforcement, and policy management abilities. 

inforcer’s Tenant Alignment feature has made it faster to read, remediate, and track policy changes, simplifying security for Summit Technology. They are now able to compare their tenants’ critical policies against their baseline, and track policy changes through reporting or baseline scoring.  

With inforcer, deployment is faster than ever, Summit Technology has increased customer satisfaction and created wider opportunities for their value-added services.

They improved operational efficiency by automating policy configurations and deployments, eliminating the need for manual processes and scripting. They also enhanced compliance rates with industry standards due to automated policy enforcement. 

Crucially, Summit Technology was able to leverage the full capabilities of their Microsoft 356 Business Premium environment, getting more value out of existing licensing for their customers. They also saw increased customer satisfaction as a result of more reliable and consistent IT services.